Dear Citizens, we wish to inform you that as of January 1, 2025, the Mission will no longer accept citizen requests submitted through the Telegram messenger. This decision has been made according to the resolution of the National Cyber Security Coordination Center under the National Security and Defense Council of Ukraine, dated September 19, 2024, aimed at minimizing cyber threats associated with using Telegram messenger.

The decision to cease accepting requests through Telegram is driven by the need to ensure a high level of cybersecurity, particularly in light of Russian information and cyberattacks.

For convenient and secure communication with us, you may use the following alternative channels, which comply with modern standards of information protection and personal data confidentiality:

1. Telephone Lines:
   • +38 (067) 547 65 75  (messengers available: Viber, WhatsApp)
   • 0 800 502 192 (toll-free “hotline”)
2. Email Address:
   • For inquiries: [email protected]
     
3. Online Form for Requests:
   • Available at the following link: https://cutt.ly/4wEiHPIP

We sincerely thank you for your understanding and trust in our work.